RTR  Western Dreams

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TERMS & CONDITIONS

Privacy Notice

We will never, ever give out your information without your express consent. Our site does not  collect any information from you except you name & email address when you become a member. We do not  give out this information to anyone .Your privacy is very important to us. To help us protect your information, please log in as a valued guest.

When you purchase an item thru us all sales are handled  Thru our Merchant account  with Paypal, therefore  you will want to read  Paypal's Privacy Notice also.

To View Paypal's Privacy Notice please follow this link:  Paypal Privacy Notice

To View Square's   Privacy Notice please follow this link: Square Privacy Notice

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Up Dated Oct. 2014

Back Order or Out-of-Stock Products

We are very diligent to get items off line when they have sold in our store.   However, there are times that an item is out of stock.  If an item you ordered is out of stock in all of our stores we will contact you and will ship the item in no less than 14 business days if the item is still purchasable.  If it is not then we will contact you to give a credit or refund within thirty business days. 

Cancellations
A lot of items here are custom made items. Therefore we do not accept cancellations on them. If you have any questions about a item please use this link to ask questions before placing an order. If you order something It cannot be cancelled once the order has been processed. (This means once we have been notified your payment has been made and cleared your item has been processed). If we have not started on your order we can choose to cancel with a 35% cancellation fee.

Returns

 Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase.  We require you to contact us for a RN (Return number) before sending us your item back so we are expecting the item and to make sure it falls under our return policy. Please put a Note in with your item with the RN for approval to return the item. .If you do not get a RN before returning your item it will not be accepted for exchange. We asked that you cover the shipping costs for the return and for the replacement item and we will gladly do an exchange within 7 business days from arrival for a In Stock item only. There is a 30% restocking fee.
We do not accept returns because you changed your mind or didn't like an item.

Shipping Policy

Shipping Time -- We ask that you remember we are in a small town and most of our mailing or shipping services only work Monday - Friday.  We work very hard to get your orders out as soon as possible.  We are very diligent to get items off line when they have sold in our store.   However, there are times that an item is out of stock.  If an item you ordered is out of stock in all of our stores we will contact you and will ship the item in no less than 14 business days if the item is still purchasable.  If it is not then we will contact you to give a credit or refund within two business days.



Payment Cleared - Shipping Time

We offer 2 Payment methods.  We accept the following credit cards: Visa, MasterCard, and Discover Card using Paypal or Square pay..

1.) Paypal: Using a paypal account or a Credit or Debit card. If you paid using paypal most funds will have cleared within 24 hrs.

We do not like to accept  a E check from paypal as it takes 5-10 business days to clear. Once your payment has Cleared we will ship within 24 hrs to 3 days depending on how large the order is and how busy we are. We ONLY ship Monday Through Friday Now.

2) Square Pay: Using a Credit or debit card. It takes 5 business days for payment to clear so if you can't wait that long for us to ship then please use Paypal as your form of payment.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price